News & Events

Credit Union Happenings

February and March are busy months for us this year! Stay tuned for information that affects our members!

March 1 Computer System Upgrade

Please keep in mind the following that will come about the weekend of February 26-March 1, 2016.

We are upgrading our core computer processing systems on March 1. While this should mean very little change for our members, this upgrade will provide a world of efficiencies for our staff. In order to make sure our upgrade goes smoothly, there are a few things we'd like to let you know.

  • We will close at 6pm on Friday, February 26, and will remain closed to members on Saturday, February 27 and Monday, February 29. We will reopen to members on Tuesday, March 1, for normal business hours.
  • During the time that we are closed, you will not have access to our online services, such as online banking and our mobile app, or our voice response system.
  • In addition, you may have limited access to your funds using your debit and/or ATM card while we are closed. We suggest accessing your account funds by writing a check or making appropriate cash withdrawals prior to close of business on Friday, February 26.
  • Once we reopen on March 1, you can look forward to an upgraded mobile banking platform called CU@Home, in addition to our robust mobile app. You will also be able to use the same User ID and Password for both CU@Home and the mobile app.
  • When you access CU@Home for the first time, you will need to use your member number as your User ID. Your temporary password will be MFCU plus the last four digits of the primary member's Social Security Number listed on your account. Once you have successfully logged in, you will be prompted to change your User ID and password to something of your choosing.
  • Our current Voice Response system is also getting an upgrade! Montana Federal Credit Union iTalk offers a voice recognition system, making it easier to access accounts via your phone. All members will have a temporary PIN the first time they log in to MFCU iTalk, which is again the last four digits of the primary member's Social Security Number. You will be asked to reset your PIN the first time you access MFCU iTalk.

We have a lot happening right now, but our commitment to our members and exemplary service doesn't change. In order to assist members during this time of transition, we will be offering the following extended phone support hours during our computer conversion week:

Saturday, February 27, 8:00am-4:00pm

Monday, February 29, 8:00am-7:00pm

Tuesday, March 1, 8:00am-7:00pm

Wednesday, March 2, 8:00am-7:00pm

Thursday, March 3, 8:00am-7:00pm

Friday, March 4, 8:00am-5:30pm

Saturday, March 5, 8:00am-4:00pm